🪜 Step 2: Return Authorisation
Once we confirm that the product is unopened and unworn, we’ll approve your return.
A prepaid return shipping label and a return authorisation form will be sent to you via email as a downloadable document.
Simply print the label, attach it securely to your package, and drop it off at your nearest parcel shop.
You can then send it back to us for either a full refund or an exchange.
Please use the original packaging to ensure safe transit.
You’ll be responsible for any damage that occurs during return shipping.
🪜 Step 3: Refund or Exchange
Once we receive your return, our team will inspect the item.
If it meets our return criteria, we’ll process your refund within 5 working days.
⚠️ Important Note
If the item is not returned in its original protective packaging and the brand packaging is damaged, it may render the item unsaleable, and your return may be rejected.
🧼 For Clarity
To protect your safety and hygiene, we can only accept returns for items that are unworn, have unopened packaging, and are in re-sellable condition.